SHIPPING FAQ:

How long will it take to receive my order?

The average delivery time for domestic orders is anywhere from 5-8 business days. Once your order has been carefully packaged you will receive an email with an automated tracking number, that number will be updated once the USPS picks your order up from our warehouse.

I chose "Priority 2-Day Shipping" does that mean I'll get my prints the day after tomorrow?

Priority 2-Day Shipping means that it should take two business days for the USPS to deliver your order, but only after they first pick up the order from our warehouse. In our experience, an order typically takes 5-8 business days from the time the order is placed to when it's delivered.

My order is a gift and I need it right away, can you help?

If you're in a rush to get your order, just send us an email at shipping (at) spoke-art (dot) com and we'll do whatever we can to be of assistance!

How long do International orders take?

International orders that are shipped via First Class mail can take anywhere from 2-6 weeks before they are delivered. If you choose Priority Mail during checkout then your item will arrive sooner.

How much does it cost to ship Internationally?

Every international order is different, however our online shop will automatically calculate your shipping costs during the checkout process (but before you finalize the payment.) 

My shipping address is incorrect, help!

As long as we haven't shipped your order out yet you should be okay, so don't fret! Shoot us an email at shipping (at) spoke-art (dot) com and we'll get this sorted!

Do you offer insurance on packages?

We are happy to offer insurance on all packages via Route. To ensure your order is insured, simply check the Route option during checkout. Orders that utilize Route insurance are protected from damage, theft, and loss. 

What is your policy if an item is lost or stolen in transit?

If an item has been lost by the carrier or stolen en route to you please contact our third party insurance provider, Route, to arrange for a refund. Due to the unique nature of the items we sell, we highly encourage you to insure your order and have them shipped only to secure locations as replacements are not always possible.

What is your policy if an item is damaged in transit?

If an item has been damaged the carrier en route to you please contact our third party insurance provider, Route, to arrange for a refund. Due to the unique nature of the items we sell, we highly encourage you to insure your order as replacements are not always possible.

Do you offer local pickups at your SF, LA, or NYC galleries for online orders?

Unfortunately, we store all of our inventory and do all of our shipping out of a warehouse and fulfillment center, not directly from our galleries. As such, we are unable offer local pick up options for online orders. Thanks for your understanding!